The chart above shows you the transit time and the number of days FedEx Ground will need to make delivery to your shipping state. Transit times for UPS Ground are nearly identical. Transit times are Monday thru Friday shipping from Winston-Salem, NC.

ENGRAVING TIMES

Typical processing times for standard, in-stock orders is 4 to 8 business days.  Typical processing time for non-stock or custom orders is 6 to 12 business days.  Add on FedEx or USPS transit time for the approximate delivery time.   Our highest peak time is April - June and then again October - December where orders can take longer to manufacture due to order volume.   It is always a good practice to order early for your event.

Engraving Time is an ESTIMATE and is not guaranteed, the number of orders ahead of your will affect your timeline. Please keep in mind that every order has to be produced and not taken off a shelf. Some orders may take less time and some orders may take more time (Crests and Quantity Orders).

WE OFFER EXPRESS SERVICE

We do offer EXPRESS SERVICE for faster processing and engraving time if you need your order manufactured faster than our normal posted engraving times. We can honor your request for EXPRESS service by moving your order to top priority and will ship ahead of standard lead times. Express service lead time is dependent on the size of the order, complexity, and inventory levels. Normally we are able to engrave and ship your order within 72 hour period. Please do not assume your order will be engraved the same day unless we confirm it with you. The FEE for this service if you decide to use it is $35.00. NOT AVAILABLE IN DECEMBER

PLEASE NOTE: The approximate engraving times above are to be used as guidelines and are estimates of the time needed to complete your order before shipping, they are NOT GUARANTEED engraving times and can take longer depending on order volume.

HOLIDAY SEASON

December 5th is the target cut-off date for Christmas delivery.  This date can vary due to order volumes.

During this extremely high order volume time of the year, November 10th to December 24th our posted approximate engraving times ARE NOT our normal days. During the Holiday season we triple our work staff and are working around the clock, 24/7 so your order ships out as quickly as possible but even with extended work time, orders can take up to 10 to 15 business days before your order finally ships out because of the high order flow. During this time period, we cannot accept any rush orders, orders placed before December 5th should be received before December 25th even if we have to upgrade your shipping method to make sure your order arrives in time for the holiday season.  During this Holiday Season Proofs may not be provided in order to meet the delivery.   Proofs often take days or weeks for customer approval during this time of year as customers are out-of-office or traveling.  With our 99% first-pass yield on proofs, we avoid delays by skipping approval cycles which are for placement and sizing only.  

OUR PROOFING PROCESS

When ordering a custom engraved item, you may request a proof via email. 

You have up to 72 hours to approve the proof and a maximum of 1 change before a fee of $10 is applied for each proof request thereafter. We do not provide multiple proof 'options' at this time.

Please note during the busy season delaying your proof can lead to missing your delivery deadline. Please reply as quickly as possible with your changes ready in-hand. 

Please carefully read the following prior to responding with a message of approval:

• By responding with a message of approval, you are giving permission for us to complete your order with the layout size, position, spacing and spelling indicated on the latest supplied proof. This order will be printed with the quantity and item number seen on the supplied invoice. 
• Approval is accepted by e-mail reply. Please clearly indicate your approval of the proof or of any revisions needed.
• Proof that are not approved within 72 hours will be automatically approved and sent to production with the latest proof supplied. No refunds or alterations can be given on orders requesting proof approval and not approved within 72 hours. 

Please reply with any changes that you may require to your proof. Please allow up to 24 hours to receive revised proofs on standard production orders. No refunds or alterations can be given after written email approval is received.

CONDITIONS OF SALE

All orders are subject to acceptance by us and to the availability of goods, services, or complexity of the image. Please remember to double-check your spelling, details, and phone numbers before submitting them to us. Engraved glasses cannot be returned unless we have engraved them incorrectly to your engraving instructions. In the event of an item being unavailable an alternative will be substituted to meet the customer's need date. Photographs on our website are a close representation only. Glasses are engraved and transparent. Due to the nature of the manufacture of the glass and engraving of glassware, slight variations, air bubbles, and tiny imperfections are the mark of an artisan and testament to individual man-made pieces and are not rejectable.

The contract of sale is formed at the point where we acknowledge and confirm the customer's order. There is no warranty that any item supplied by us is fit for a specific or particular purpose. The customer is responsible for ascertaining whether a specific product is suitable for the use intended before order placement. If after you have submitted your engraving information to us within 48 hours of submitting an order, you notice an error with your information; please contact us straight away to correct this before it is too late. Customer cancellations after 48 hours are subject to material and labor costs already incurred and will be billed to the customer's order. We also offer proofs for orders for the customer to approve prior to production. Based on this customer approval production begins. The customer has sole legal responsibility for having the rights to license and has written authorization to use the licenses, trademarks, and or copyrights for the artwork or logo files being provided for engraving of their purchase. Quality Glass Engraving reserves the right to use any of the engraved images for its own advertising purposes.

OUR PROOFING PROCESS

When ordering a custom engraved item, you may request a proof via email. 

You have up to 72 hours to approve the proof and a maximum of 1 change before a fee of $10 is applied for each proof request thereafter. We do not provide multiple proof 'options' at this time.

Please note during the busy season delaying your proof can lead to missing your delivery deadline. Please reply as quickly as possible with your changes ready in-hand. 

Please carefully read the following prior to responding with a message of approval:

• By responding with a message of approval, you are giving permission for us to complete your order with the layout size, position, spacing and spelling indicated on the latest supplied proof. This order will be printed with the quantity and  item number seen on the supplied invoice. 
• Approval is accepted by e-mail reply. Please clearly indicate your approval of the proof or of any revisions needed.
• Proof that are not approved within 72 hours will be automatically approved and sent to production with the latest proof supplied. No refunds or alterations can be given on orders requesting proof approval and not approved within 72 hours. 

Please reply with any changes that you may require to your proof. Please allow up to 24 hours to receive revised proofs on standard production orders. No refunds or alterations can be given after written email approval is received.

RETURNS

• Returns not accepted after proof is approved in writing.
• Damage due to shipment must be confirmed by customer and company with photo of ALL damaged products. Company will process replacement after all necessary photos and details have been provided.

In the event of any claim that the goods are not to the required and agreed specification and standards, the customer must provide full details in writing within 7 days of the delivery of the goods. We will review such claims and, if we agree, will replace goods, refund the price or amend the goods at our discretion.

In the event that any goods need to be returned to us (e.g. rejected or damaged goods) the customer is responsible for returning the goods, complete with our packaging and written notification of the defect. Providing we agree with the customer's assessment, will replace or refund at our discretion and refund postage. If such goods are deemed to be damaged through misuse or abuse, we will accept no liability.

When returning goods, the risk for loss, further damage, etc. remains with the customer if they choose not to use our shipping companies and account numbers. If the customer uses their own shipping method, they are advised to secure appropriate insurance cover that is applicable until the goods are delivered to us.

QUOTATIONS AND PRICE

We make every effort to ensure that all descriptions and prices are both accurate and correct. The prices shown are a general guide and are in USA Dollars. We reserve the right to change prices from time to time. Confirmed prices will be given at the time of shopping cart order placement.

PAYMENT TERMS

Our standard terms of payment are payment in full upon order placement and these terms may not be varied unless agreed in writing. Payment can be made by credit card or PayPal. Card payments are taken through a secure server and most major credit and debit cards are accepted.

In exceptional circumstances where other payment terms are agreed in writing, our terms of payment are payment in full within 7 days of the date of invoice. The title of goods does not transfer until and unless the goods have been paid for in full.

SHIPPING AND DELIVERY

All shipping will be charged based on customer selection of either FedEx, USPS, or customer pick-up options. For shipping costs for multiple destination addresses, drop shipments, or bulk orders please inquire. Any stated delivery date is an estimate and we accept no liability for failure to deliver within that estimated time due to the customization of the work. Shipping costs are the best estimates provided by our shipping partners and are accurate the majority of the time, but we reserve the right to add shipping charges to your order when the estimate is more than 5% low. If you are shipping to a military base or diplomatic location, you'll be using an APO, FPO, or DPO address. APO stands for Army Post Office and is associated with Army or Air Force installations. FPO stands for Fleet Post Office and is associated with Navy installations and ships FedEx Smart Post and USPS and is not a day-definite service and not eligible for tracking or money-back guarantee.

All shipments are insured. However, we are unable to accept any liability for goods damaged in transit unless the customer advises us in writing within 7 days of the delivery of the goods and provides evidence of the damage in transit. Including photographs of transit good damage must be submitted at the time of claim.

Q: How long will it take for my glasses to be made? When should I expect to receive my order?

A: Before your order is built, we must first receive payment. The payment verification process can take up to 48 hours. After that, it typically takes 5 to10 business days to build an order. The time it takes to build an order may be extended if you order a large quantity or if you submitted particularly complex artwork. Additionally, if you request a proof, we will not begin building your order until you are satisfied with the proof. 

If, after reading the above, you are concerned that your order will not arrive in time for your event, feel free to call us at (336) 308-0237. We may be able to expedite your order. There may be fees associated with expediting your order.

For more information on delivery transit times, click HERE.

Q: Which shipping carriers do you use?

The vast majority of orders are shipped via USPS or FedEx. Our carrier choice is dependent on the destination, size, and weight of a shipment. We do everything we can to keep your shipping costs low while ensuring your order travels efficiently and securely. If your order is being shipped to an APO, FPO, or EPO, it will be shipped by USPS. International orders are shipped via USPS or FedEx International.

Q: Do you ship to locations outside of the United States?

A: Yes! We do. We normally send orders as receiver pays any import duties or taxes due. Refer to your country's import/export rules with the USA for details on rates and fees. 

You are always OK to ship it somewhere in the USA and arrange your own freight outside of the country. 

Q: How will I know my order is shipped?

When your order ships, normally within one to two calendar weeks (and maybe longer during peak seasons), you will automatically be sent tracking information to the email address provided during checkout. Delivery time estimates are located under our Delivery link.