This company went above and beyond.

Linn Sheehy

This company went above and beyond with customer service. I was nervous about my order getting to me in time for my daughters graduation. My nervousness became multiple emails to check on the progress of my order. Each email was answered the same day with an update on the progress of my order. Needless to say they arrived with plenty of time to spare, and the quality was perfect. I highly recommend Qualitu Glass Engraving.

Quality!!

Karen Riley

Quality!!! Can't wait to give my friend his mug. He's the right, I'm the lefty. Thanks for accommodating us. Karen Riley.

Fantastic Customer Service

Timothy Grandinetti

Fantastic Customer Service! Speedy turn around... Excellent product.

Great Product and Customer Service

Sonny

From design, order and delivery. Outstanding customer service and product received on-time. Customer service rep and operations manager were super helpful making sure that the customer needs are met.

Very impressed and definitely recommend "Quality Glass Engraving," for any event or occasion special orders. They know how do great quality work and customer service.

Travis

Solid team

Nick and the crew were super helpful throughout the whole process. Products came out great. Very happy with the whole experience. Excited to work with this company in the future.

Great products and excellent service

Steve J

Placed an order with Quality Glass Engraving and was very pleased with everything about their service. We had a rush order and they were able to offer great products and customized exactly how I expected. They worked through details and timing and we were able to present a gift that was memorable and customized. I highly recommend them.

Two Thumbs Up!

Joe Lacek

Customer service was excellent and fast. Beautiful engraving job. We're trying to think of new projects so we can use them again!

This company did an awesome job with…

Roberta Kowalski

This company did an awesome job with our order! We have already placed a second order. Highly recommend!

I red quite few bad reviews after I…

LIGITA STEPINA

p>I red quite few bad reviews after I ordered. I was worried that I will never receive item.

Surprise! Arrived in time, beautifully packaged in luxurious box +little gift bag. Great quality and it's made my day.Wishing company all the best in business! Ligita

Great job!

Scot

Great job!! My family loved the glassware. The etching was done very well.

I placed two gift orders Dec 27th and…

Anne Walter

I placed two gift orders Dec 27th and they were delivered the 29th and 30th, couldn't have asked for better service. The recipients raved about the gifts! I'll definitely order from this company again...

Bravo!

John Waters

Incredible customer service. Quality Glass Engraving met an incredibly tight deadline with unsurpassed attention to quality. I highly recommend this company. They will do a great job for you. They did for us and we will be using them again.

I've placed 2 orders with Quality Glass…

Marcy M. T.

Great Experience. I've placed 2 orders with Quality Glass Engraving (total 6 items) and both times, I was contacted by graphics with a proof soon after the order was placed and then received my finished products not long after that. Customer service and graphics were pleasant and professional. Products arrived very well packaged, and the bowls are beautiful.

Board member gifts - first time customer

George Sowa

This was the first time we have used Quality Glass Engraving and we will almost certainly use them again (my only hesitation is if we do gifts other than engraved glass items in the future). We ordered 85 engraved pitchers for our Board members and other Committee members/supporters and we were very pleased with the company's responsiveness, professionalism and communication. The shipment arrived as promised and actually, they accommodated our request to do a partial shipment earlier than promised so we were able to get the gifts out earlier than planned. Our recipients were very pleased with the quality of the gift and it was a great value.

PERFECT!!

Kim Daniels

This was my first order from Quality Glass Engraving. The glasses are PERFECT! (Actually, better than I expected!) They look really classy and will be wonderful to use for our clients when they visit our office.Arrived in record time. Will definitely use this company again!!

They made a special 50 th birthday…

Kerrie Nicole Duncan

They made a special 50 th birthday present for my boyfriend.. I turned out more amazing than I even imagined it would .. Thank you for making the gift so perfect ...Kerrie

Friendly

Richard

Friendly, fast delivery, well-packaged, good communication, high quality glassware, high-quality engraving, ... all 5 stars. Could not be better. Highly recommend. Will do more business with them. Richard

Look elsewhere.

John Barrow

Communicated everything via email and…

Paul O

Communicated everything via email and they were able to hook me up with just what I had wanted.

The results looked great and will be a hit for sure. (social club)

Poor craftsmanship on the product

Will

Poor craftsmanship on the product I ordered. I tried to contact them about the issue and I was told all sales are final. I will take my business somewhere else.Useful Share

Great work and attention to detail

Peter Syak

Great work and attention to detail. They did an amazing job

Great, Fast Service

Emily Whelan

Great, fast service! Ordered engraved glasses for a party and received a proof within a couple of days! So quick and beautiful product.

They look gorgeous!

Alby

They look gorgeous!

Received the glasses yesterday and they look amazing! She is going to be so happy, it was an amazing wedding/memory in Italy!

Sonya!

Appreciated your little handwritten note on the box, made me laugh

Thanks for the timely communications and efficient turnaround

This vendor delivered beyond my wildest…

Bill Dotterweich

This vendor delivered beyond my wildest dreams. They really have their act together and I would recommend them highly.Bill Dotterweich

Great experience and very timely

Carlos Figueira

Great experience and very timely. Thank you she loved it.

Customer service was absolutely…INCREDIBLE

Mandy

Customer service was absolutely outstanding. Alicia was AMAZING! Production team outstanding as well! My glasses turned out amazing and my father loved them. Again thank you for my experience I could not say enough great things!

Quality Glass Engraving is local to my…

Donna Lamm Cooke

Quality Glass Engraving is local to my community, Winston Salem. I found them on line and did not have any knowledge of their being home grown. I was a “walk in” ordering a single item for etching as a graduation gift. I was welcomed even though they do thousands of items world wide. It was ready the next day and they apologized for not doing it the same day.

Friendly and courteous

Karen

Friendly and courteous. Items were ready far ahead of schedule and looked great! Will definitely use them again!

Quality Glass Engraving is AWESOME!

Raquelle LaFoucade

Quality Glass Engraving did an AWESOME job on the glasses I had made for my Daughter's 21st birthday. I am sooo pleased with the end result. Ron and his team REALLY went above and beyond my expectations & I'm even happier they are local. (I reside in Winston Salem, NC)Thank You. Thank You. Thank You.

Great job on my custom glasses for the…

Rebeccah

Great job on my custom glasses for the past several years - great at communication and customer service!

Sue Leifield

Graduation gift glassware

What a commitment to customer happiness! I ordered etched glassware to give as grad gifts. Even though their operations were greatly impacted by the pandemic quarantine, they were able to fulfill my order reasonably fast. I love the stemless wine glasses. Thank you!

I highly recommend Quality Glass…

Tom Meints

I highly recommend Quality Glass Engraving. The product is just what I wanted, which is usually all I need to be satisfied. But what really stands out for me here is the customer service and general customer interaction. It is simply outstanding and guarantees I'll be back.

Customer service was absolutely…INCREDIBLE

Mandy

Customer service was absolutely outstanding. Alicia was AMAZING! Production team outstanding as well! My glasses turned out amazing and my father loved them. Again thank you for my experience I could not say enough great things!

Repeat customer

Betty

This is my 4th time ordering from Quality Glass Engraving and I am completely satisfied. I asked to review my order before proceeding and could not have been more pleased with the artwork and level of communication. If you're looking for friendly business who takes pride in their services, then this is the business for you.

I am even going to order more glasses.......

Product was excellent!!

Jason Norris

Product was excellent!!! Shipping took way over a month to receive product....

I am most happy with the product

Patrick Novell

I am most happy with the product. Would use them again.

Exactly what I wanted!

Rachel

Thoroughly pleased with Quality Glass Engraving! I had a complicated order, they stayed in touch, were responsive, and the glasses are beautiful!

Top Quality and Top notch service

Linda Barry

Top Quality and Top notch service. Will definitely recommend to anyone I know and will order again. Felt like I was dealing with my family and friends. Highly recommend to anyone.

DO NOT ORDER FROM THIS COMPANY!!!!!!

Mary Genovese

I ordered engraved stemless wine glasses for $14/each. The rims of all but 3 were bumpy. Customer service told me they “only warranty the engraving and not the manufacturers product that will have flow lines and marks from their process of molding the glass”. WHAT? I have bought glasses at all different price levels and they have never looked like this and at $14 each I would expect they would have a quality standard in their business. This is ridiculous that they don’t stand by their product and will engrave on glasses that wouldn’t meet the dollar store quality.

The quality was poor

Kennesaw Crisalli

The quality was poor! I gave as a gift and the person told me they are already look bad. I ordered a different set from another company and paid less and they seemed to be all around better quality! What a waste! On a different note the customer service person I dealt with was absolutely horrible! Wont be ordering from here EVER Again!! Also could not even get my name right...ugh! Buy somewhere else!!

I have ordered custom glasses from…

Drees Cline

I have ordered custom glasses from Quality multiple times and they always arrive in perfect condition! They do a fabulous job!

Great customer service

Stephanie Jenkins

Great customer service! Really appreciate supporting the local business and love the quality of products and turnaround time. Great people!

Exceptional!

Lisa Johnson

Every order I have had with you was exceptional from start to finish.

The crystal was nicely engraved from my…

Betty

The crystal was nicely engraved from my picture. The likeness was great and my daughter loved it.

Excellent service and quality.

Anonymous

Excellent service and quality.

consistent quality

MP

exactly what we want - every time

Communication was not very good

Michael Marshall

Communication was not very good. I was sent an email of the proof but it went to spam so I never saw it. When I inquired I got no phone calls back. I finally got through to someone who was on his way to work to resolve the issue and at that point it as well taken care of.

These were perfect and exactly what I…

Glass buyer

These were perfect and exactly what I wanted. The price was reasonable and they arrived in the stated time frame. Would definintely order from them again.

Glass Engraving Items

Sal

The Glass engraved products I purchased were better than I thought! The quality is excellent.

The glass engraving was not great and took over a month to receive. Poor customer Service.

Sarah

The product was okay, extremely small print and was a frosted white color which made it very hard to read on the glass. It took over a month from the glass to be delivered. (This order was way before all this COVID-19 craziness). I reached out for a status update via email and received nothing back. I then reached out via phone and left a message and got nothing back. Days later I received an email stating my glass had shipped. This was a memorial gift to the sister of a dear friend of mine who passed away suddenly in December on active duty. I nearly didn't send the glass on to her because I was so upset how it looked and that it had been over a month to receive. I would never recommend this company nor will I even be ordering again.

Love the engraved aggie pitcher

Linda Petersen

Love the engraved aggie pitcher. Thank you.

Very pleased

Jonathan Davies

Very pleased. Clarity of engraving for an intricate pattern was impressive.

Highly Recommend Them

Gayle Anderson

The gift I chose was perfect, and the engraving was excellent. My order was handled efficiently, and I got it faster than I expected. They really care that customers are happy.

Very fast turnaround

Barbara Stover

Very fast turnaround. We loved the etching and quality.We had a few broken items and they took care of it right away with no hassle. We will definitely order more!!

I ordered some engraved champagne…

Karen Radakovich

I ordered some engraved champagne glasses to commemorate a girlfriends' trip to Paris in early December, but didn't put a "rush" on the order because I knew it would be a busy time of year for personalized gifts. To my surprise they were delivered in time for me to wrap them for Christmas, and they are beautiful! The engraving is lovely and the glasses are very nice quality. I highly recommend ordering from Quality Glass, they are helpful, prompt, accurate, and provide great service. Personalized gifts are the best!

Great product and even better costumer…

AM

Great product and even better costumer service!

The product was much appreciated by the…

Tom

The product was much appreciated by the recipient and was delivered in good time, despite the busy holiday period. My only negative comment is that I never did receive the promised preview email.

Everyone there exceeded my…

Valerie

Everyone there exceeded my expectations! I called multiple times with questions and concerns as I was unsure of the best style to get my point across. They were really kind and aware of my budget, not to mention oozing creativity!

This firm is a joy to work with

Janet Smith

This firm is a joy to work with. We wanted to order an engraved bowl for one of our employees in honor of her 20th anniversary of working in our office. I had many questions and the Operations Manager Nick was able to answer them all. The gift was beautiful, exactly what we wanted, and arrived a day early. I would heartily recommend Quality Glass Engraving! Sincerely,Janet L. Smith

They did a fantastic job on my order

IH

They did a fantastic job on my order. It was really nice to be able to order a single item, and not to have to make a bulk order

Excellent service and responsiveness.

Guest

Excellent service and responsiveness.

My son started his own business so I…

Fred M

My son started his own business so I bought him these wine glasses with his logo to congratulate him. All went perfectly smooth from start to delivery and my son was thrilled with them. Great price,product, and service!!FredM.

Excellent customer service and fast…

M Mix

Excellent customer service and fast turn around. IG badge is very intricate and it was etched perfect. Mugs were a huge hit.

Very pleased with the Beautiful glass…

Lp

Very pleased with the Beautiful glass trays.Good quality work.

Excellent quality

Richelle C.

Excellent quality. Fast production and shipping. Design was perfect. I was super nervous about ordering these sight-unseen and out of state, but we couldn’t be happier with the outcome. Will absolutely order from here again.

Good quality

Kathleen

The work was excellent. They had a problem with shipping on time, which was unfortunate. But the work was great

Paid extra, two engravings used the same image twice.

Radley Sustaire

I paid extra for two different engraving images. They used the same image on both sides even though I attached two separate images. They did refund the cost of the second engraving image, but it really ruined the gift because the images were designed to go together.Two other glasses I purchased with only one image turned out great.

Over Priced and Not What I Ordered

GLeslie Richelieu

The glasses I ordered were custom made and they sent the wrong style glasses. Since it was custom ordered I can not return it. On top of that they do not answer their phone so I could not call to complain. The worse customer service.

Great engraving but sent me someone…

George Bridges

Great engraving but sent me someone else’s glassware. Had to return that to get what I ordered.

Very good at communication

Glenda

Very good at communications

Had a really tough time dealing with…

C.R.

Had a really tough time dealing with this vendor. They didn't have the glasses in stock and had issues with Riedel that they were aware of but didn't tell me at the time of ordering. I couldn't really get a hold of anyone that could provide me with good answers. In the end we only got half of the glasses and they said they would refund the remainder, but they didn't do it until I circled back and requested the refund again.

Perfect Gift

Mernie

Seeing a preview of the engraving of your choice is definitely a great feature. Allowed me to really feel more confident in the design I chose, and trust them on completing the actual product. Recommend getting the preview for sure.The engraved glasses I purchased were a gift, and they absolutely loved the look and personalization! Would order more sometime again.

Everyone there exceeded my…

Valerie

Everyone there exceeded my expectations! I called multiple times with questions and concerns as I was unsure of the best style to get my point across. They were really kind and aware of my budget, not to mention oozing creativity! for your order Beautiful etched bowl Beautiful etched bowl Quick And fair price

The quality was just okay

Brianna

The quality was just okay. The logos were slightly misplaced as compared to the proof.

False Advertising and Deceptive Business Practeses

MICHELLE

I ordered an item billed on the site as a "set" of 2 glasses. I was sent less than half the order. When I asked, they said "the website is wrong, you only get 1 and I will change it on the website." I then told them they can refund 1/2 my order or fill the remaining, as I based my order on their published quantity. We are currently in dispute. They have not responded to the Attorney General. If they make this good, I will remove my negative reviews. However, check the Better Business Bureau before giving them your money. Check other review sites as well - quality is OK, but service and professional integrity is deplorable.

Unfortunately

Michelle Murphy

Unfortunately, my order did not turn out well (etching on pint glasses). We could barely see it. I called the company and left a message, no reply. I emailed, no reply. I called again and finally reached someone. I was told to send an email with a picture of the product and my order information. So I did. No reply! Even if the company did not want to provide a refund, I would have appreciated a response.

Thrilled

Samantha

I was thrilled with how the final product came out. I ordered four pint glasses as a gift and they were a huge success. I highly recommend using this company.

PATHETIC COMPANY

james raynor

PATHETIC COMPANY

Great job

John Lupori

Great job! Affordable and great work! Arrived quickly as well.

Santa’ helpers

Joel Z

You were quick, accurate, easy to work with and the results turned out great. My son-in-law was very excited about his glasses.

A bad replacement for a mug my dad loved...

Guest

So my dad had a favorite mug which he cherished alot and got broken by my baby niece. I bought one of these for his birthday to try and replace it but the effort put into the mug looks mediocre :( For the price of the mug I was expecting it to he engraved.

To start off the mugs ARE NOT ENGRAVED. THEY ARE ETCHED. That's a BIG DIFFERENCE.Secondly, the size of the image and the font did not match the size as I turned it in for development. The font was tiny and the image too.

I was really heartbroken when my dad sent me the picture of the mug. I ended up buying my own $10 mug and meticulously engraving it myself with my Dremel using stencils I printed out. I sent it out and my dad and explained to him the situation and a few days later he called to say that he was happy. He said "Thank you for the mug. This one IS just like the one I had before!"

So if you're not looking for a cheap lazy etched mug as a gift, do not buy from here. Do it your self. It's not very hard. All you need is the proper bits. Or try your luck somewhere else.

First engraved wine glass I received…

Heather

First engraved wine glass I received had a slight imperfection in the engraving. I contacted them and they were quick to redo the order and ship out a new one. Second one I received looked great! Very happy with the quality especially for the price! Would have given 5 stars if the first glass I received looked as nice as the first.

The glasses looked great

Karen Busch

The glasses looked great. One came broken but they replaced it for me.

Easy to work with

Madeleine Robins

Easy to work with, and the product we received is beautiful.

Use a different supplier!

Russ Cowley

Not a good experience. The product quality was very poor. I've been trying to reach someone at the company for 2+ months without success. They apparently don't care about quality or customer service. I would not recommend this company to anyone.

They were quick on response when I had…

Jon Kraan

They were quick on response when I had questions and so willing to send sample images to get the glasses correct before just doing them.

I was satisfied with my selection

Brenda

I was satisfied with my selection. Your work was excellent. I appreciate your craftmanship. Order arrived in great shape and timely!! Thanks much!!!

Everything was processed quickly

Robert Felten

Everything was processed quickly. The artwork was exact and the product was perfect.

Product is AMAZING!!!!

Brandon Alston

Product is AMAZING!!!!

Glasses look fantastic

Mark Goergen

Glasses look fantastic. Great customer service. Very good prices and turnaround

Engraved mugs

Deb Borey

The engraved mugs came out great. Everything went well from ordering, timely response of the proof , and shipping. I would definitely do business with Quality Glass Engraving again.

Although there was an issue with…

Ann Walker

Although there was an issue with misspelling, they provided excellent customer service and sent replacements.The product makes a great presentation. Will order from them again.

Our mugs are absolutely beautiful!

Kim

Our mugs are absolutely beautiful!! We initially had text and a picture on the front side but when our proofs were sent we realized the picture looked better on the back. Thank you so much for taking the time to send a proof with this recommendation, it turned out so much better than our original design!!

Beautiful etching!

Eclipse Brewing

Really nice glass ware and perfect etching of my complicated and fine logo

Overall

clh

Overall, very happy. There was a glass style I was looking for they did not carry, but from what they could produce they did a good job.

Unfortunately

Michelle Murphy

Unfortunately, my order did not turn out well (etching on pint glasses). We could barely see it. I called the company and left a message, no reply. I emailed, no reply. I called again and finally reached someone. I was told to send an email with a picture of the product and my order information. So I did. No reply! Even if the company did not want to provide a refund, I would have appreciated a response.

Perfect

Dylan

Perfect. Looks great. Great customer service.

Good quality gift, would like more communication

Darcy

I ordered a single beer glass engraved for my friend. It turned out great! I wish there was a little more communication from the company about approximately when I would receive my order.

Great customer service and a job well…

Guest

Great customer service and a job well done.

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Very easy to deal with and professional…

Susan

Very easy to deal with and professional products!

Bad customer service

Ryan Robbins

Bad customer service, and return policy on product that is touted as impossible to break.

No Proof Sent - Artwork Crooked

Becky Warren Tarbox

Paid to receive a proof to approve the artwork, but did not receive a proof. The mugs were engraved and sent to me, and there is a problem with the printing. I was told 'there is nothing we can do'; asked for a manager who basically said because of the holiday season, they were shipping them out with out sending proofs. And there is nothing they can do. So, we spent $142 on product that we cannot use. I left 4 voicemails and sent two emails before I spoke to anyone.

Product was as described!

Nic Hunke

Product was as described, fair quality, fair price, pleased with my order. Will consider ordering again!

Great Customer Service

Guest

Super easy to deal with. Part of my item arrived shattered. It was quickly replaced. The people I spoke with were friendly and helpful.

Great Customer Service

Guest

The quality of the etching was good. I also appreciated that they contacted me to ask if I wanted to make the design I provided a bit bolder. They sent a file with my original version and the bold version, so nothing else was required of me but my preference.

My only disappointment was in the quality of the stemless martini glasses--they don't have much heft.

Simply the Best

Jeff Watson

I first discovered Quality Glass Engraving when it was still Tom's Glassworks. Over the years I've placed a number of orders, generally to get nice decanter and glass sets for wedding or birthday gifts. Most recently I got a flask set and one of the bullet glasses.

Without exception, everything I have ordered has been beautiful and wonderfully made. I have never had a mistake or issue with an order. Everything is quality, and shipping is always faster than I would expect given the custom nature of the work. Add to that prices that are more than fair and I don't know what more one could ask for.

I have been purchasing here for several years now, and anticipate doing so for several more to come. I'm sure that anyone who places an order will quickly understand what that is.

all was great except I was missing part…

Sumer Shahin

all was great except I was missing part of my order until they made it right! Thank you!

Lack of Communication

S Day

When I placed the order, the sales person was really helpful. After not hearing from the company after 4 weeks, I called and was informed that they are waiting for a re-stock of the wine glasses and it will be in that week. Delivery was promised for the following week. I called after not hearing back again after the second week and was told they are still out of stock. I understand that sometimes the supplier can be on back order but the lack of communication from this company was unacceptable. No one called to tell me the status of the order (it is all prepaid). I ended up ordering 6 glasses instead of the 50 because I needed it and not enough time to look for another company.

Super disappointed in this company

Russ Cowley

Super disappointed in this company. I ordered 30 engraved wine glasses and the quality of the engraving is terrible. I understand that mistakes happen. I was hoping that they would work with me to make it right. I reached out to the company 3 times by email, once using the form on their website, and once by phone over an 8 day period. Nobody has contacted me. I'll try to attach photos.

I would not order from this company again nor recommend them because of quality issues as well as poor customer service.

Guest Great product!

I have been using Quality Glass for 4…

Eileen Baginski

I have been using Quality Glass for 4 years and have only great things to say about the company. From the start to finish of the awards I have purchased they were there every step of the way. Their customer service is excellent.

The glassware we received was perfect

Guest

The glassware we received was perfect. Beautiful work and very reasonably priced.

Amazing professional craftsmanship

Shawn Romines

Amazing professional craftsmanship. Customer service top notch.

We received our order in record time…

Gary Timmons

We received our order in record time and even though a couple mugs were damaged in transit they were replaced very quickly.

The glasses came out great

Guest

The glasses came out great. I did however have to call a number of times to make sure they would be done on time. I had to call more than once to get an answer. But I did receive them on time.

Excellent custom glassware

Winnie

Excellent custom glassware, quality product. Would definitely purchase from them again. Great customer service from start to finish!

Engraving not straight & not accurate

Kara M

I had my company logo engraved on a few dozen pint glasses, and the quality was just not that great. The logo wasn't straight on many of the glasses - it curved upward on the ends. On a few of them, the logo was actually messed up looking, with the words being squished and not looking like the logo at all. Ended up handing them out to employees rather than bringing them to the conference we were planning to hand them out at.

Perfect

GG

Excellent engraving and quick too!

Its Good

Man

Was very happy with the final product and it arrived on time

Products were as advertised and arrived…

Mancel Clark

Products were as advertised and arrived before the due date.

The company was helpful to work with

Karina at Prio Wealth

The company was helpful to work with. But we purchased several dozen glass coffee mugs for our company just a couple months ago and many have broken already. They look nice, though.

The engraving on our dog club's Best In…

Secretary, Kennel Club

The engraving on our dog club's Best In Show glass trophy turned out just the way we wanted. Thanks.

Quality products and fast turn around…

Bob Walker

Quality products and fast turn around time.Thank you

L Bohnsack Quality work and great customer service!

The engraving on our dog club's Best In…

Secretary, Kennel Club

The engraving on our dog club's Best In Show glass trophy turned out just the way we wanted. Thanks.

I have placed two engraving orders with…

Robert Schutzius

I have placed two engraving orders with Quality Glass Engraving so far. The products that I have purchased are of very high quality and the engraving is well done. The two occasions I have had interaction with their customer service have been very positive. The agents have been very helpful and went out of their way to make sure that I would like my order. I highly recommend Quality Glass Engraving!

I was able to work with their design team...

Steve Musselman

I was able to work with their design department to finalize the personalization. I’m very pleased with the design, product and execution of the glass set I purchased. I would work with them again.

Wonderful!

Kathleen

Wonderful!

Quality Glass Engraving was easy to work with, answering my oddly specific questions over the phone and shipping arrived ahead of schedule!

We could not be happier with the work….

Stephanie Ward

We could not be happier with the work of Quality Glass Engraving. They are our go-to source for great results!.

Good quality at an affordable price

Guest

Good quality at an affordable price. We have been pleased with this purchase.

G ALL AROUND ⭐️QUALITY⭐️

Nance in NY✌

Excellent work and amazing customer service! Highly recommend Quality Glass Engraving!!.

We are very pleased with the quality…

Ami Pacylowski

We are very pleased with the quality and customer service.

Beautiful engraving!

KC

Glasses are beautifully etched and delivery was fast. Will order again!

Most of the glasses etching is very…

Guest

Most of the glasses etching is very good but several seem to have a couple of letters that didn’t seem to be etched and don’t show up

Recieved my Personalized Candy bowl in…

Denise Wade

Recieved my Personalized Candy bowl in very good time and it was everything I thought it would be.

Logo in Wrong Place

Julie Edwards

Had asked that the logo be raised from center on glass; proof of same was sent and approved. We had ordered several styles of glasses with the raised logo with no problem.

Received the order and the logo was in the wrong place - they did not raise it. Was given some story about the size of the order dictated where the logo was placed, even though I had previously received several glasses with the raised logo. No attempt from them made to either replace the order or give a discount, nada. Just a basic "you have to accept this" message with no recourse.

It look very good and nice

Brian Small

It look very good and nice

Love Quality Glass Engraving

Hayden Crawford

Fast, efficient, friendly, and beautiful engraving on delicate glass.

Great quality and fast shipping.

DB

Great quality and fast shipping.

The bottles are not as advertised

Jonathan Powers

The bottles are not as advertised. The caps do not fit the bottles.

Nice Glasses but with Light Etching

Carl Buss

The order process was very good. I sent my logo to them and they were able to transfer it to my glasses. Everything went well, including shipping which the glasses were packed in a box surrounded by another box filled with shipping peanuts.

The only issue is the engraving seems to disappear when wet. It is very light to begin with but a frosty cold beer hits the glass it's almost gone. I think I should have them stenciled so it would show up better. I have other glasses from breweries that don't do this so I was a little shocked when I saw this happen. Overall they are OK.

Easy to order...

Derrick Louis

Easy to order.... Would have liked to have known the thickness of glass but other than that... Met my time schedule and approval process was right on point.

The product was a etched wine

Cynthia Addison

The product was just as I ordered

Best customer service I've ever…

Ashley Earnhardt

Best customer service I've ever experienced! Went above and beyond to take care of my order :)

Will definitely use again!

Couldn't be more pleased with the…

Guest

Couldn't be more pleased with the product and support!

wine glasses

Guest

Shipped quickly and everything was perfect.

Outstanding job

TODD SLOCUM

Outstanding job, very professional in all of our correspondence.

Beautiful quality!!

Scott

Beautiful quality!!

Never received a notice or any…

Joy Hedstrom

Never received a notice or any correspondence from anyone. Only way I knew my order was received was by checking the charge on my credit card. Did not get a chance to approve before production.

Ordered 6 vases, air bubbles in all of them. The engraving in two of the vases two letters were closed , solid g and a . In another vase air bubble appears in the last place you would like , it looks like a punctuation mark where one should not be.

They stole my money!!!!

David K Lenkowsky

Did not receive product ordered. Company refused to remake the correct product or refund my money. THESE PEOPLE ARE THIEVES!!!!! Shameful lack of customer support. They got my $47.00. I GOT NOTHING!!!!!!

Better than advertised

george MALCOM

Better than advertised

I had a wine glass engraved with my…

James

I had a wine glass engraved with my daughter-in-law’s first name and it was beautiful. She loved it.

Beautiful glasses

Dana Tumminello

We ordered wine glasses, pint glasses, and pilsner with our logo on them. The ordering process was simple and we received our order in a timely manner. The glasses are beautiful.

Etched Milk Glasses!

Guest

Overpriced for the quality we received.

The engraving and candy bowls were nice…

ED

The engraving and candy bowls were nice quality and looked great..

Product was very nice however the time…

Guest

Product was very nice however the time from order to shipping seemed unusually long. The order was placed approximately one month prior to being received. Our concern prompted a phone call to the vendor after which the order was shipped.

The crystal wine glasses are beautiful…

Kimberly Harrison

The crystal wine glasses are beautiful and the engraving just what we were hoping!

WASTE OF MONEY

Alfie Chambers

My product had a logo on one side of the glass and text on the back side. The logo was crooked and too small, the text was WAY too small and smudged. I had to put on "reader" glasses to read it. I emailed and requested a re-run of the product, no response. After a week I called and a guy named Nick asked me to send pics and he'd take a look. He was very nice, but no response to my emailed pics. After another week I called (no answer), called the next day and Nick (very nice) said he would re do the glasses himself. I never received the corrected product nor did I receive any communication from Nick or this company. Website is nice and customer service is nice, but they DO NOT deliver. I would NOT recommend!!!

Very satisfied with my purchase and the…

Carole Lawless

Very satisfied with my purchase and the speed in which I received it.Thank you!!

I was so impressed with my first 3…

Laura Ray

I was so impressed with my first 3 orders. I’ve spent over 5k and was a repeat buyer.

My most recent order was not even close to up to standard. The 33oz glasses I ordered were printed too small and are blurry because they were double printed. The Pinot glasses I ordered came as Cabernet glasses. Worst customer service experience. I can’t get anyone to call me.

Fantastic experience with Quality Glass…

Paul Straw

Fantastic experience with Quality Glass Engraving. Nice selection, good prices and when we ran into a small issue with etching some small text on a difficult piece of glass, they reached out to me to offer some solutions. Very pleased with the final results!

High quality work!

Marisa Carlos

High quality work!

Outstanding quality

Kenny L

Outstanding quality! Will definitely be ordering again and recommending to all our friends!

Fantastic group to work with

Banks County Middle School

Fantastic group to work with! Amazing turnaround time on our order!!

Quality Glass Engraving did an outstanding job.

Rocco Forte

Quality Glass Engraving did a great job for me.Our friends got engaged at a little place on the beach and we wanted wine glasses engraved with the name of the Restaurant. Everything was easy: we uploaded what engraving we wanted, including a Pelican, and a few weeks later, we got an email & a phone call for us to confirm our acceptance. Francois & I chatted & I confirmed my acceptance & within 2 weeks our glasses arrived.The shower was Sunday and our friends were agog!

Kudos to Quality Glass Engraving....and to Francois!

Easy experience

Brandon S

Easy experience, awesome customer service, and a high quality product.

Great quality

Marc Marcum

Great quality. Fast service. Will use again.

Awful

Chris

I drew a 4" by 4" picture to have engraved on their largest wine glass and it ended up being like 1" by 1". The glass looks really bare with that little design on it... Didn't get to review it before they sent it out as I wished. Very disappointed.

Impressive customer service

Anonymous

Impressive customer service. I received the wrong order (incorrect glass type), which could have been reason for a poor review. However, I let them know of the error, received immediate response, and received the correct order within days (and was able to keep the initial order--no need to ship it back). Great product overall.

Go Somewhere Else

Tanner Mathias

Awful experience with this company. Placed an order for custom pint glasses and didn’t get sent our proof. Called a week later and couldn’t get a hold of them. Decided to order from another company due to a time crunch, which was stated from the beginning. Then when offered a full refund since the order was never processed I had to contact them again multiple times because they forgot to process the refund.

We are very pleased with the quality…

Ami Pacylowski

We are very pleased with the quality and customer service.

Beautiful engraving!

KC

Glasses are beautifully etched and delivery was fast. Will order again!

Most of the glasses etching is very…

Guest

Most of the glasses etching is very good but several seem to have a couple of letters that didn’t seem to be etched and don’t show up

Recieved my Personalized Candy bowl in…

Denise Wade

Recieved my Personalized Candy bowl in very good time and it was everything I thought it would be.

Logo in Wrong Place

Julie Edwards

Had asked that the logo be raised from center on glass; proof of same was sent and approved. We had ordered several styles of glasses with the raised logo with no problem.

Received the order and the logo was in the wrong place - they did not raise it. Was given some story about the size of the order dictated where the logo was placed, even though I had previously received several glasses with the raised logo. No attempt from them made to either replace the order or give a discount, nada. Just a basic "you have to accept this" message with no recourse.

It look very good and nice

Brian Small

It look very good and nice

Love Quality Glass Engraving

Hayden Crawford

Fast, efficient, friendly, and beautiful engraving on delicate glass.

Great quality and fast shipping.

DB

Great quality and fast shipping.

The bottles are not as advertised

Jonathan Powers

The bottles are not as advertised. The caps do not fit the bottles.

Nice Glasses but with Light Etching

Carl Buss

he order process was very good. I sent my logo to them and they were able to transfer it to my glasses. Everything went well, including shipping which the glasses were packed in a box surrounded by another box filled with shipping peanuts.

The only issue is the engraving seems to disappear when wet. It is very light to begin with but a frosty cold beer hits the glass it's almost gone. I think I should have them stenciled so it would show up better. I have other glasses from breweries that don't do this so I was a little shocked when I saw this happen. Overall they are OK.

Easy to order...

Derrick Louis

Easy to order.... Would have liked to have known the thickness of glass but other than that... Met my time schedule and approval process was right on point.

The product was a etched wine

Cynthia Addison

The product was just as I ordered

Best customer service I've ever…

Ashley Earnhardt

Best customer service I've ever experienced! Went above and beyond to take care of my order :)

Will definitely use again!

Couldn't be more pleased with the…

Guest

Couldn't be more pleased with the product and support!

wine glasses

Guest

Shipped quickly and everything was perfect.

Outstanding job

TODD SLOCUM

Outstanding job, very professional in all of our correspondence.

Beautiful quality!!

Scott

Beautiful quality!!

Never received a notice or any…

Joy Hedstrom

Never received a notice or any correspondence from anyone. Only way I knew my order was received was by checking the charge on my credit card. Did not get a chance to approve before production.

Ordered 6 vases, air bubbles in all of them. The engraving in two of the vases two letters were closed , solid g and a . In another vase air bubble appears in the last place you would like , it looks like a punctuation mark where one should not be.

They stole my money!!!!

David K Lenkowsky

Did not receive product ordered. Company refused to remake the correct product or refund my money. THESE PEOPLE ARE THIEVES!!!!! Shameful lack of customer support. They got my $47.00. I GOT NOTHING!!!!!!

Better than advertised

george MALCOM

Better than advertised

I had a wine glass engraved with my…

James

I had a wine glass engraved with my daughter-in-law’s first name and it was beautiful. She loved it.

Beautiful glasses

Dana Tumminello

We ordered wine glasses, pint glasses, and pilsner with our logo on them. The ordering process was simple and we received our order in a timely manner. The glasses are beautiful.

Etched Milk Glasses

Guest

Overpriced for the quality we received.

The engraving and candy bowls were nice…

ED

The engraving and candy bowls were nice quality and looked great.

Product was very nice however the time…

Guest

Product was very nice however the time from order to shipping seemed unusually long. The order was placed approximately one month prior to being received. Our concern prompted a phone call to the vendor after which the order was shipped.

The crystal wine glasses are beautiful…

Kimberly Harrison

The crystal wine glasses are beautiful and the engraving just what we were hoping!

WASTE OF MONEY

Alfie Chambers

My product had a logo on one side of the glass and text on the back side. The logo was crooked and too small, the text was WAY too small and smudged. I had to put on "reader" glasses to read it. I emailed and requested a re-run of the product, no response. After a week I called and a guy named Nick asked me to send pics and he'd take a look. He was very nice, but no response to my emailed pics. After another week I called (no answer), called the next day and Nick (very nice) said he would re do the glasses himself. I never received the corrected product nor did I receive any communication from Nick or this company. Website is nice and customer service is nice, but they DO NOT deliver. I would NOT recommend!!!

>

Very satisfied with my purchase and the…

Carole Lawless

Very satisfied with my purchase and the speed in which I received it.Thank you!!

I was so impressed with my first 3…

Laura Ray

I was so impressed with my first 3 orders. I’ve spent over 5k and was a repeat buyer.

My most recent order was not even close to up to standard. The 33oz glasses I ordered were printed too small and are blurry because they were double printed. The Pinot glasses I ordered came as Cabernet glasses. Worst customer service experience. I can’t get anyone to call me.

Fantastic experience with Quality Glass…

Paul Straw

Fantastic experience with Quality Glass Engraving. Nice selection, good prices and when we ran into a small issue with etching some small text on a difficult piece of glass, they reached out to me to offer some solutions. Very pleased with the final results!

High quality work!

Marisa Carlos

High quality work!

Outstanding quality

Kenny L

Outstanding quality! Will definitely be ordering again and recommending to all our friends!

Fantastic group to work with

Banks County Middle School

Fantastic group to work with! Amazing turnaround time on our order!!

Quality Glass Engraving did an outstanding job.

Rocco Forte

Quality Glass Engraving did a great job for me.

Our friends got engaged at a little place on the beach and we wanted wine glasses engraved with the name of the Restaurant. Everything was easy: we uploaded what engraving we wanted, including a Pelican, and a few weeks later, we got an email & a phone call for us to confirm our acceptance. Francois & I chatted & I confirmed my acceptance & within 2 weeks our glasses arrived.The shower was Sunday and our friends were agog!Kudos to Quality Glass Engraving....and to Francois!

Easy experience

Brandon S

Easy experience, awesome customer service, and a high quality product.

Great quality

Marc Marcum

Great quality. Fast service. Will use again.

Awful

Chris

I drew a 4" by 4" picture to have engraved on their largest wine glass and it ended up being like 1" by 1". The glass looks really bare with that little design on it... Didn't get to review it before they sent it out as I wished. Very disappointed.

Impressive customer service

Anonymous

Impressive customer service. I received the wrong order (incorrect glass type), which could have been reason for a poor review. However, I let them know of the error, received immediate response, and received the correct order within days (and was able to keep the initial order--no need to ship it back). Great product overall.

Go Somewhere Else

Tanner Mathias

Awful experience with this company. Placed an order for custom pint glasses and didn’t get sent our proof. Called a week later and couldn’t get a hold of them. Decided to order from another company due to a time crunch, which was stated from the beginning. Then when offered a full refund since the order was never processed I had to contact them again multiple times because they forgot to process the refund.

I was vey happy with the way my glasses…

vicky levoy

I was vey happy with the way my glasses were engraved . I may actually be ordering more

They totally missed the deadline....

Betsy

I called after placing the order to get an assurance that there would be no problem with the order and and they could make the deadline. They totally missed the deadline. Three days later when I called to ask where my order was they said it was never done because there was a problem with engraving the logo on the decanter. Why did they assure me there would be no problem and WHY didn't they contact me as soon as they saw it was a problem??? Very poor business skills. I ended up having to order it from another company who had no issue engraving our logo and meeting the new deadline.

The order was processed perfectly in…

Random

The order was processed perfectly in the time frame they had given out. The shot glasses I had ordered made the receiver very happy. It made a great gift.

Very quick delivery

vst

Very quick delivery. Exactly what I wanted.

Beautiful work.

Stephen Sponagle

My order was simple and fulfilled perfectly. It took longer than I had hoped, but within their range of acceptable delivery. My fault.

The glasses came well packaged & protected. They were a gift to a friend and he loved them.

Glass came as expected

William Smith

Glass came as expected

Good Work, with a hiccup

James

I placed my order online 4 weeks prior to when I needed the glasses (order of 175 glasses). I had requested to receive confirmation on the artwork, and never heard anything. 2 days before the requested receive date I still hadn't heard anything, so I called the company. I gave them my order number and they indicated that the glasses I wanted were on back order. Shouldn't I have got a call as soon as they had found this out, instead of me having to call and find out. They offered to do a glass they had in stock and ship it same day. The final product turned out great, just wasn't what I had originally wanted. I think they need to work on their communication.

Consistently great!

Ultimate Achievers Club

Always great service! Thank you, team!!

I have ordered products several times…

Molly B

I have ordered products several times and had them shipped to my home in Texas. I have always been pleased with the quality and beauty of the items.

There was an issue with my original…

Cassandra Smith

There was an issue with my original order and they remedied this in perfect time. Such great customer service! As well, the glasses I ordered are beautiful. Thank you!

Beautiful engraved wine glasses

Walt

We love the wine glasses you provided. Beautifully engraved, an excellent quality glass and provided quickly to meet our needs. Will definitely order from you again..

I was happy with the order

Sara Steer

I was happy with the order. I wish the pitcher I ordered was a little larger but very good quality. The engraving was beautifully done.

The quality of the workmanship is…

Morris

The quality of the workmanship is excellent!

Poor Service and Quality

Carolyn Young

I am so disappointed in this company. I put an order for 4 mint julip cups to be customed engraved late April. I received the items May 20, 2019 only after I called and spoke to someone on the phone. I went to wash the cups as directed by the company and the "engraving"design washed off. There was no engraving. I needed these cups for an event on May 25. I immediately emailed their customer service as well as left a phone message on their customer service line. They did not return my calls. I called again May 22 and left messages. Today is May 30. Quality Glass Engraving has yet to return my calls or answer my emails. While the quality of the silver plated mint julip cup was good, the design which was supposed to be engraved washed off. Their service and quality are terrible. Not a dependable company. I would recommend seeking another Engraving Company.

Minor Hiccups Major success

Morgan Mooney

It took a call to customer service to get the free proof sent to me via email and when the package arrived two of the 24 glasses were broken. Besides these minor hiccups the craftsmanship was spectacular and everyone that received on loved it.

Nick was especially helpful when it…

TC Craft Tequila

Nick was especially helpful when it came down to resolving design issues and production on the engraved glasses we ordered. Thanks!

lasses look good

Guest

Glasses look good, none broken

The product was good - Customer service needs work

Jean Hilbig, ESSFTA

The product was good. Customer Service needs some work. In the course of placing my order, three different agents communicated with me. Instructions I gave to the first agent regarding where to ship the product were not communicated to the others, and my order was shipped (at the cost of over $400) to the wrong state. When I got the notice that it was being shipped, I called to try to stop the shipment until the correct location was identified, I got an automated answering service and never got a call back. So now I am faced with getting this large shipment to a location 1500 miles away.

oor Quality and bad customer service

Regina Eyler

Order was late after I had paid a premium. The placement and the style were good but you couldn’t even see it. Contacted company company never got any kind of response. Very disappointed it was a gift for a special occasion.

Glasses were awesome!

Andrew Dilwicius

Our glasses came out great and were a hit! I expect to break a few glasses in the shipping process and all but 1 survived. Would definitely order from them again.

My order was ignored

Robbie Benson

I made a $45 order one month ago and I never received a confirmation email for my purchase being shipped and when I emailed to find an update I got no response. This is unacceptable to pay $45 and get no update or product. I will change my review when I hear from the company and receive my purchase.

Great novelty gift

David Gutleber

Glasses and engraving were delivered in a timely manner. Product was as described. However the engraving on some of the glasses was not symmetric to the cactus stem.

Zero Customer Service!

Rob H Georgia

Ordered 2 wine glasses on April 15th. No proof came. Several calls later I finally get a human (as opposed to the standard answering machine!) Promised a proof within 30 minutes. 5 days later I still have nothing. So 28 days in to this debacle I cannot tell you about their quality but assure you their customer service is truly bottom of the barrel. I now face re-scheduling the ceremony and having to find a vendor with a level of integrity! Please do not reward these people with your business

Ordered my engraved personalized wine…

Thomas Pence

Ordered my engraved personalized wine glasses on April 12th, without needing to see a proof of my order. The glasses have not been received, nor have I received any communications from the company as to the status of my order some 4 weeks later. Of course I regret my purchase and question whether I will ever get my glasses or money back.

Not Thrilled

Julie Yurgielewicz

Quality of glasses was good; shipping was late, gift wrapping was incorrect and shabby.

Glass is enormous

Jessie Martori

Glass is enormous, not a whiskey glad as advertised

I was very pleased with the initial…

Janet Bykowski

I was very pleased with the initial help and suggestions. The price fit into the budget of a non-profit. However with a 4 week lead time, heard nothing and repeated calls to view a mock-up finally resulted in the artist agreeing to proceed. 4 days prior to event I had to insist on a quick shipping. Hopefully it will arrive OK tomorrow.

Communications need improvement. Hope this provides insight for their customer service.

Fast and reliable service

Donnald Heckelmoser

Fast and reliable service, with a high quality product.

Fell Through the Cracks

Illinois

Ordered online and heard nothing for weeks. Called Customer Service several times and left message. Customer Service never called back. I had to call and reach the New Orders Department to get answers. When I have my order number, he told me they are way past that number and my order “must have slipped through the cracks”. They expedited my order and received today. There is a noticeable blemish on one of the 5 glasses I ordered but too late now. I will not order from them again. No apology for late and product did not come out great with blemish. They were in a hurry to fill the order.

These people do really

Ian Roof

good work.

Order still hasn't arrived, no customer service

stroy

I placed a large order on April 6th. I paid extra for 2 day shipping in hopes the items would be here for an event 2 weeks later (since the timeline is 1-2 weeks for production). It's May 4th and I STILL have not received my order. Every time I've tried to call the number on their website, I've been met with an answering machine. Completely unprofessional.

Thank You for the work on my order

CHARLENE RUTAR

Thank You for the work on my order. I was a new customer and had a deadline for the product. The proof took a little longer than I expected, but it was perfect and the finished product arrived just days later. The vase I chose was a wonderful style and size for my purpose, and also a very good value.

The actual glass and engraving looked…

Nichole Standridge

The actual glass and engraving looked great and arrived on time. Unfortunately, I believe that the engraving caused the glasses to be ridiculously fragile. Two arrived broken and upon giving them a light rinse and polish prior to them being used, two more broke in the area of the engraving. So I ordered 13 glasses, but was only able to use 9. By the end of the evening (after they were used and washed) I was down to 6.

Fantastic folks to work with

j wells

Fantastic folks to work with. Arrived on time and are beautiful!!

The glasses had poor quality engraving…

Benny Freeman

The glasses had poor quality engraving - I can't use them, unfortunately.

I wanted a classy gift to give to a…

Glenda Koda

I wanted a classy gift to give to a client of mine who was buying a home. The engraved whiskey decanter fit the bill...looked very much the high end gift I wanted to give! Also, the turnaround on the engraving and the proofs was quicker than I had anticipated. I would order again from this comapny.

We were in a hurry

Pete

We were in a hurry. Project was done right, fast and everyone was happy with their glasses. Great execution.

Great Work

Bryan

I called in this order because the website was a little confusing for what I had in mind. That being said, ordering on the phone was 100% easier. Getting the info and the images to them was easy and painless.

The final product came out amazing!

Good communication with sales and…

Andrew Borczak

Very responsive and flexible. Developed quality sample for mid sized order with nominal fall out.

The quality of the finished product was…

Mark Czworniak

The quality of the finished product was top notch. The proofing process and contacting customer service left room for improvement.

I will order again in the future, but only when I don’t have a deadline to meet.

No response to email & call to customer service

Susan Campbell

I ordered etched glassware, mugs, and a pitcher on 3/26/19. I have emailed and called the company requesting an update on my order and an expected date as to when we should receive the proof for the order. No one has ever returned my call or email. Still waiting a month later.

The image engraved isn't the same as…

JCS

The image engraved isn't the same as the proof I approved. I reached out to customer service and have not heard back from them. I had to reach out to the gentleman who sent me the proof I approved, Nick, who was responsive at first, but it has now been 3 business days since I sent him the requested image and I haven't heard back from him. I paid a pretty large amount of money, and am extremely disappointed that the engraving is not as expected. The image is A LOT lower on the wine glass than shown on the proof, and smaller. The quality is also poor, the actual image has engraved parts missing (for example, half of a leaf is engraved and is missing the top part). This is unacceptable quality and customer service.

Excellent product and delivered in a…

ERIC

Excellent product and delivered in a very timely fashion to my door... Highly recommend this company...

The process was easy and the final…

Kristopher Phillips

The process was easy and the final product was exceptional.

Highly Recommend!

daniel adams

Excellent work with timely and helpful communication throughout the entire process.

We received the top quality engraving…

linda

We received the top quality engraving on time. Well done! Great communication also.

Great job happy with the outcome

Andrea Watkins

Great job happy with the outcome! And we got it exactly on the day we needed it for our friends wedding.

Wonderful product

Sharna B

The glasses I received were even better than I envisioned them. Very happy with the product. The only thing I would have liked would have been for them to email and confirmed they had received my order.

Great craftsmanship and merchandis

Paul McDonough

Great craftsmanship and merchandis; excellent customer service too.

good quality!

Jc

Great experience with customer service from start to finish, and good quality product!

Here is an email that I sent to you…

Guest

Here is an email that I sent to you last week and I have not heard back from anyone in your company. Please respond. Thank you.

I received the beer mugs last week

Nick:

I received the beer mugs last week and I'm pleased with how they look. I am questioning the charges for this order. My invoice indicated that you deducted the shipping charge, as indicated in your website. It showed a total charge of $154.50. However, my account was debited $175.23, which included the shipping charge. I would appreciate a credit back to me for the $25.73 shipping charge. There is one additional problem in refunding me the credit for shipping. Since I placed this order and paid for it though the league's debit card, I've had to change my league's account and get a new debit card linked to the new account. Someone had hacked into the old account by opening a charge card that was linked to the checking account and withdrew money from that account. Fortunately, that has all been straightened out. Can you do the credit through Paypal? I look forward to your reply.

Glasses turned out great Glasses

ReMax

turned out great. High quality engraving. Just as we envisioned!

Customer service was terrible

Janice swanner

Customer service was terrible. Had difficulty getting a hold of anyone in any fashion. Never received my proof, which is promised in your order prior to shipping. My items were just shipped to me with a different design than what I had submitted. So, I never approved the design and the glasses just showed up on my doorstep. I can only say that at least they didn't arrive broken.

The process of creating

Joshua Belanger

The process of creating, proofing, and receiving the bottle were seamless. The website was easy to use and the cost was upfront, which was appreciated. Everyone thought the bottle that I got engraved for a good friend was awesome and they all wanted to know how they could get their own. I will definitely return for another bottle in the future!

No response to emails for services not rendered.

MF

Very nice guys. Had to give a bad review, paid a lot extra for individual gift wrapping, for wedding presents. Did not come gift-wrapped and after repeated emails for a refund on what I paid, crickets are chirping....meaning no response. Useful Valued customer - MTH, Great service, Great service, great products, great prices

Good quality!

Mikaela NC

Very helpful, and personable customer service. It's definitely pricey, but the quality of the glass is beautiful!

Good Product good service thanks

Slmon

Good Product good service thanks

First Class

P. Pereira

First class from start to finish~

Never received the proof

Guest

Never received the proof , and the item was delivered with wrong spelling

Amazing quality

Patrick

Amazing quality, easy to work with. Highly recommend. We have two types of bar glasses and two types of coffee mugs. Each is really great quality glassware and the engraving is first class.

The products were great

D. Einstein

The products were great. Very nice quality!

Great quality product and pretty quick…

Mary Carpenter

Great quality product and pretty quick on delivery.

The glasses arrived at the wrong…

DCullen

The glasses arrived at the wrong address. They were shipped to the billing address, not the shipping address. The glasses were extremely dirty. We had to wash them twice. Lastly, I was disappointed with the unflattering sticker on the bottom of the glasses. Some of the stickers were extremely difficult to remove which actually cheapened the glasses.

Highly recommend

Thalia Q

Highly recommend, I bought an engraved shotglass as a gift and he loved it!

Turned out perfect and arrived on time.

Stacie

Turned out perfect and arrived on time.

I love the glasses with 70 on them

Kris

I love the glasses with 70 on them. But I would have preferred the number to be centered instead of at the bottom of the glass.

Superior Glasses and Customer Service

Jenelle M. Temple

We ordered glasses for our law office with the company logo. Customer service was exceptional in assisting us with the order and were prompt to respond to our emails and questions. The glasses were high quality and the etched logo added the sophisticated look we were going for. They arrived quickly and we're exactly what we expected. Thank you.

Super responsive team

Grace

Super responsive and helpful team, great product at fantastic price!

My order was a gift and the recipient…

Sydney Stevens

My order was a gift and the recipient thanked me for the “amazing gift”! Need I say more?

Glasses came out great!

JS

Glasses came out great!

Except for a small bubble on the…

Kathy

Except for a small bubble on the bottom, the bowl is beautiful.

Very satisfied

Tom

They were a little slow in acknowledging our order but we are very happy with the finished product.

Quick order acknowledgement and proof…

James S.

Quick order acknowledgement and proof for review. Only criticism would be that I wish there had been an acknowledgement of the receipt of proof approval. Wasn't sure until i received a notification that the order as preparing to ship.

Fantastic!

Ron

Fantastic experience!

Very pleased with the engraved glasses…

Guest

Very pleased with the engraved glasses I ordered as a gift. Excellent customer service. Highly recommend!! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience!

Michael Keaton

Fantastic experience; great customer service and very nice product!

Little slow on delivery but great…

Michael Day

Little slow on delivery but great product

Love love love the glasses

shannon salvatierra

Love love love the glasses! The etching is perfect.

Staff was very responsive and helpful…

Lisa

Staff was very responsive and helpful and got our product to us on time. It was beautifully presented and professionally done!

I was very pleased with the quality and…

Kate

I was very pleased with the quality and craftsmanship of the stemless wine glasses I ordered for my niece's graduation present from Texas A&M University. The detail is amazing.

Top Notch Job!

Tim Tucker

These guys made my ordering experience the best! They double checked my artwork specs and offered options when needed. I will ordere from them again!

Awesome job, thank you!

Guest

Awesome job, thank you!

He loves it, he really loves it...!!!

Minerve A.

I appreciated the fact that my communications with Jeff were not only prompt but also insightful. Not only did he send the requested proof, but he also sent useful suggestions on what might be a better fit for the product. His knowledge and expertise helped me make an informed decision that turned out to be 100x better that I imagined. I can't wait to place my next order.

Quality Products Professionally Engraved

JUDY MASUKAWA

Quality Product, Great Customer Service, Quick Turnaround. Easy and smooth transaction!

Sent as a gift

Gretchen

Sent as a gift. Have not actually seen them in person but person I sent them to seemed very pleased

Friendly staff and quick turnaround

Purchaser

Friendly staff and quick turnaround. It is a smaller company though so it can occasionally take some time to get a hold of someone if you're trying to get questions answered quickly via phone or e-mail. But they were very accommodating of requests & willing to help.

… went the extra mile to make us happy

James Linnan

Excellent product Professional Service excellent company to do business with

I was very happy with the baby cup

Melissa McGuire

I was very happy with the baby cup, fork and spoon. The engraving was beautiful. Processed and delivered in a timely manner.

mug purchase was very satisfied time…

Gerald Fisher

mug purchase was very satisfied time for delivery was spot on engraving was perfect

Disappointing!

Conny Johnson

I ordered the glasses on 1/19 and got them on 2/14. I paid $5 extra for a proof and never received the proof. The lettering is too small for the size of the glass. Communication was poor. Very disappointing!!

Excellent quality

Guest

Excellent quality and the logo was perfect. There was one glitch but Nick fixed it immediately. Great product and customer service! Thank you!

Great Job!

Michelle Hamrick

The product was exactly what I asked for! I called to make sure I was going to get my product in time and they made sure to rush the order.

The work that they did was great, BUT...

Kelley Smith

The work that they did was great, but there was no description on the site stating that the glasses were hand blown and would be quite different from one another. If I wasn't looking for these glasses to have a specific look for a brand image, it wouldn't have been an issue. Instead, I had to sort through them to find glasses that would be acceptable and a close match to what I needed.

Glass quality is fabulous and logo…

Jo Anne McDaniel Branson

Glass quality is fabulous and logo quality was very easy to see and perfectly placed.

Rapid turnaround and fantastic results

Ron Johnson

Rapid turnaround and fantastic communication on a very critically urgent job. The final product was shipped on time to the trade show and the quality of the item and engraving was beyond excellent. I would definitely recommend this vendor.

The shipping was well priced and the…

Wendy Brainard

The shipping was well priced and the product turned out well.

My bowl arrived later than I expected

GLENDA WALLPE

My bowl arrived later than I expected. It was to be a bridal shower gift and arrived almost a week late. I have to follow-up to determine when I could expect my order.The bowl and the monogram are beautiful

Very pleased

R. Davis

Very pleased. They kept me informed about the items ordered, and what changes were necessary to get the result I wanted. Cost was much lower than my previous company, with the same or higher quality.

I was so happywith the etched mug I…

Guest

I was so happywith the etched mug I ordered. It was exactly as I created, proportions perfect, and etching beautifully done. The gift recipient was most impressed and delighted.

Great company

Jessica

Great company. Order arrived promptly. Everything was perfect! Highly recommend.

Jefferson contacted me to make sure I…

Mark Adams

Jefferson contacted me to make sure I would be satisfied with his interpretation of my request. Thanks for the extra effort!

Meh But Okay

Guest

I placed my order a bit over a month until Christmas. I requested a proof, and despite it being an extra $5, I'm thankful I did because it was entirely wrong (wrong sizes, placement, and font). I checked my order, and everything there was right, so it was definitely a design flaw. The proof didn’t arrive three days after Christmas, which was irritating, but understandable being the holiday season. This meant it took 35 days to slap the designs and letter font I picked from their website onto my glass. Like, really? What program are you using that doesn’t let you make your design before a purchase is made?

Once I got the proof and emailed them back within minutes of what errors needed to be fixed, it took another week for me to get the second proof with the changes. I confirmed the second proof because it was finally correct. Then I went thirteen days without hearing anything. Never got an email my glass was going into production. Never got an email it was being shipped. Never got a tracking number. Never got a delivery confirmation.

I called the company on the seventh and tenth days to ask what was going on, but no one picked up; my voicemails went unanswered, too.I didn't even know the package had arrived until I came home and it was on my porch. There was a large gash in the box. Thankfully, however, there were packing peanuts inside, as well as another box also filled with packing peanuts and the glass itself. It’s beautiful! I wish the company had better customer service, and were faster in production. All in all, I’d recommend ordering from Quality Glass, but only if you have the patience of a saint and the time of an immortal.

Great product!

Christian Martinez

Great product!

Great product and very satisfied with…

Dayna

Great product and very satisfied with my purchase! I probably waited too late to place my order (around the holidays) which bumped the timeframe out a bit from what was listed on the website as the expected delivery ("Average delivery 1-2 weeks") I didn't receive my delivery until approximately 4 weeks later. They tried to accommodate me when I called for an update and were nice. Other than that, great experience! WIll definitely use them again and order a little earlier next time!

Engraved glasses - excellent

Greg in Clarkston, MI

The engraved glasses I bought look great. Very happy with my purchase.

Amazing customer service

Guest

Amazing customer service. Fast shipping. Will definitely order again.

Have ordered monogram beer glasses two…

Tammy Hand

Have ordered monogram beer glasses two years in a row for Christmas gifts. Recipients loved their gifts!

I'm giving a 4 because I was supposed…

Linda Medeiros

I'm giving a 4 because I was supposed to have a border around the monogram but did not. The glass was still beautiful and my husband loved it.

Bad Experience!

Evan Miller

Unfortunately my experience was poor — I never received the proof I paid for. I was shipped someone else’s order, and they got mine, so we had to ship each other our orders, resulting in me not getting my glasses until after Christmas. I called multiple times, no one answer or returned my call. It took days before someone responded to my email about getting the wrong glasses. Lastly, my artwork was produced incorrect. The loop in my cursive K was filled in, not open like in the file I sent (this could have been caught If I received a proof).

Great quality, fair pricing, and timely delivery

Guest

The custom bourbon glasses I purchased were delivered in a timely manner and turned out great. I am very happy with my order and will be sure to use Quality Glass Engraving again.

Great product, poor customer service

Sandi

I ordered the crystal highball glasses. The glasses were beautiful and the laser work work was perfect. My only negative comment about the whole process was the lack of information on my order status and having to call multiple times without ever actually reaching anyone was frustrating. Leaving messages that don’t get returned are worse than just not answering. Client communication needs massive improvements - automate email communications with order info and give people an option to contact your company where someone will actually respond.

Exactly the way I imagined

Jan

Great job. The glasses came out exactly the way I hoped they would. Great job, I will come back.

Terrible service

Payton Evans

I ordered 2 glasses, each etched with a single letter. After almost an entire month and no response from multiple emails, “contact us” on their website, and phone calls, I finally received my order. The quality of the order was what I expected, but I will never do business with this company again due to their complete lack of responsiveness or customer service. I never even received the emailed digital proof of my design that I paid extra for.

I have made 3 orders with them

Gustavo Duarte

I have made 3 orders with them, they were all shipped promptly, arrived safely, and the glasses and engraving were great.

quality and effort

Valued customer

I needed odd glasses asap and they worked with me to get it done and shipped quick to make it all happen. my proofs and comments were addressed immediately. quality product. will use again

Excellent gifts and quality

Valued customer

I have been ordering gifts from Quality Glass Engraving for several years and have been very happy each time. I recently ordered an engraved beer glass for myself and could see for myself the quality of the engraving is outstanding. Their products make great wedding gifts, and the bride and groom love them! Their customer service is excellent- they respond to emails very quickly and are happy to work with you to make your gift what you want it to be.

The only issue I have had with them is that they are constantly forgetting to put the gift card in the order, despite me checking it off as an option when ordering and emailing them multiple times to make sure they do it. My friends don't know that the gift is from me- I have to let them know in advance it's coming. If Quality Glass Engraving could fix this issue, they would be perfect!

First Class Service and Quality

Lisa Letsinger Pennington, doterra Wellness Advoca

First Class Service and Quality! I Encourage you to not think TWICE about using anyone else for your Special Event! You won't loose sleep over worrying about the quality!

The wine glasses I designed and ordered…

Nancy Johnson

The wine glasses I designed and ordered from QGE were perfect, better than I imagined! Very easy to design a glass and you can download any picture. Glasses arrived on time, all intact. I gave them asgifts and everyone LOVED them!

Had 3 projects and used Quality Glass…

Max

Had 3 projects and used Quality Glass Engraving to make gifts for the team. Easy transactions. Great customer service. Packaging is completely safe for the shipment and any additional travel. I was asked by quite a few for who I went to for these products. Highly recommend. Thanks and will contact again!

Satisfied Customer

Birmingham AL

Website was easy to navigate. Once proof was approved, items were processed and delivered quickly. Very happy with the end product!

They worked with our non-profit to…

Valued customer

They worked with our non-profit to great uniques and quality products that brought attention to our efforts and generated interest in our mission.

Honest people

Cortland

Honest people. Great quality and very fast delivery time

Strongly Recommend

Jason K

I've placed multiple orders with them and only had issues on one order. However, they immediately replaced the defective items with no hassle, whatsoever. I would highly recommend them!

The tray was given as a wedding…

ks

The tray was given as a wedding present. My sister and her husband are very happy with the crisp, attractive serving tray that had a picture of them on their wedding day.

Very good and professional business

Javier

Very good and professional business

Great product

Kelly

Great product. Bought it as a gift and ended up keeping it myself.

I purchased engraved coffee mugs for my…

Valued customer

I purchased engraved coffee mugs for my staff and they love them! They are beautiful and functional. And bonus, you can always tell whose dishes are in the sink.

I love the crystal bowls and the…

Stephanie Martin

I love the crystal bowls and the etching turned out perfect! I appreciated the phone calls making sure my order would turn out how I imagined. Thank you!

Great communication

Valued customer

Great communication, workmanship and speedy turnaround.

Beware: Customer Service Leaves You High & Dry

Valued customer

Quality issues with order and absolutely no help or accountability from customer service.

Great customer service

Valued customer

Great customer service. I had to update my order urgently after I noticed an error in the logo and the customer service department was more than accommodating. One glass arrived broken out of 144, which wasn't the end of the world. Would definitely order from them again! Wonderful experience all around.

Delivery/Production Time

Valued customer

I have never been so mislead by production time before. It was also frustrating to never receive information about progress of my order. It took more than 5 weeks to receive my order and that was with expedited shipping. In correspondence with Customer Service I expected 3 weeks. By the time I received the awards they were no longer pertinent for my event - I had to come up with alternatives.

Fantastic experience!

Jon in Canada

Excellent communication and very easy and friendly to work with. They did exactly as I asked and I got exactly what I wanted...and the quality is awesome! I would definitely recommend them!

It was great product, but lack of communication

Valued customer

It was great product, the problem was with just contacting to business, cause there is no information, how it will be delivered, and when... Also they never respond to email and Phone, but otherwise graving service is on point!

Great client gift

Valued customer

Great Product! Had a little difficulty trusting the website order process. So I called to verify. Otherwise, our clients loved the gift :-)

Quality products

Valued customer

Quality products, services and on time delivery

Made cutom wine glasses and did a great…

lwt

Made cutom wine glasses and did a great job. Very happy!

Great company to work with!

Simon Smith

Great company to work with! They take the time to make sure you're getting what you want.

Great quality

Valued customer

Great quality laser etching on the glass, well packaged, quick shipping.

Amazing service and fast turnaround

Karen

Amazing service and fast turnaround on a high quality product!

Terrible service

Payton Evans

I ordered 2 glasses, each etched with a single letter. After almost an entire month and no response from multiple emails, “contact us” on their website, and phone calls, I finally received my order. The quality of the order was what I expected, but I will never do business with this company again due to their complete lack of responsiveness or customer service. I never even received the emailed digital proof of my design that I paid extra for.

I have made 3 orders with them

Gustavo Duarte

I have made 3 orders with them, they were all shipped promptly, arrived safely, and the glasses and engraving were great.

quality and effort

Valued customer

I needed odd glasses asap and they worked with me to get it done and shipped quick to make it all happen. my proofs and comments were addressed immediately. quality product. will use again

Excellent gifts and quality

Valued customer

I have been ordering gifts from Quality Glass Engraving for several years and have been very happy each time. I recently ordered an engraved beer glass for myself and could see for myself the quality of the engraving is outstanding. Their products make great wedding gifts, and the bride and groom love them! Their customer service is excellent- they respond to emails very quickly and are happy to work with you to make your gift what you want it to be.

The only issue I have had with them is that they are constantly forgetting to put the gift card in the order, despite me checking it off as an option when ordering and emailing them multiple times to make sure they do it. My friends don't know that the gift is from me- I have to let them know in advance it's coming. If Quality Glass Engraving could fix this issue, they would be perfect!

First Class Service and Quality

Lisa Letsinger Pennington, doterra Wellness Advoca

First Class Service and Quality! I Encourage you to not think TWICE about using anyone else for your Special Event! You won't loose sleep over worrying about the quality!

The wine glasses I designed and ordered…

Nancy Johnson

The wine glasses I designed and ordered from QGE were perfect, better than I imagined! Very easy to design a glass and you can download any picture. Glasses arrived on time, all intact. I gave them asgifts and everyone LOVED them!

Had 3 projects and used Quality Glass…

Max

Had 3 projects and used Quality Glass Engraving to make gifts for the team. Easy transactions. Great customer service. Packaging is completely safe for the shipment and any additional travel. I was asked by quite a few for who I went to for these products. Highly recommend. Thanks and will contact again!

Satisfied Customer

Birmingham AL

Website was easy to navigate. Once proof was approved, items were processed and delivered quickly. Very happy with the end product!

They worked with our non-profit to…

Valued customer

They worked with our non-profit to great uniques and quality products that brought attention to our efforts and generated interest in our mission.